Privacy Policy

Last Updated: [Insert Date]
Effective From: [Insert Date]

Kayalgram (“we”, “our”, “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you interact with our website, kayalgram.com, and our services. By using our website, you agree to this policy.

We comply with applicable global privacy laws, including the GDPR (Europe), CCPA (California), UK GDPR, PDPA, and relevant Indian data protection policies.

1. Information We Collect

We collect personal data in the following ways:

a) Information You Provide

When you fill forms or contact us:

Name
Email address
Phone number
Travel interests/requirements
Country/region of inquiry

b) Automatically Collected Data

Through cookies and analytics tools (GA4 & Microsoft Clarity):

IP address (anonymized where possible)
Device + browser type
Pages visited & actions taken
Session recordings (Clarity heatmap and interaction data)
Approximate location (city/region level)
Referring URL

c) Internal Access Only

The website has no user-login functionality for customers.
Only internal staff login for administrative purposes.

2. Cookies & Tracking Technologies

We use cookies strictly for:

Essential site functionality
Traffic analytics (GA4)
Behavioural analytics & heatmaps (Microsoft Clarity)

Users are notified via a cookie consent banner and may choose to disable non-essential cookies.

You can manage cookies through your browser settings at any time.

3. How We Use Your Information

We process data to:

Respond to inquiries and provide travel services
Improve website experience and content
Analyze site traffic & usage trends
Maintain security and prevent fraud
Comply with legal obligations

We do not sell personal data.

4. Legal Basis for Processing (GDPR)

We process data under:

Contract necessity (responding to travel inquiries)
Legitimate interest (site analytics, security)
User consent (cookie choices & newsletter signup)
Legal compliance

5. Data Sharing & Third-Parties

We may share data only with:

Trusted service providers like Google & Microsoft (for analytics)
Tourism & service partners only when required to fulfil a booked service (e.g., hotels, tour operators) — after confirmation from user
Legal authorities (if required by law)

We never sell or rent personal data.

6. Data Storage & Retention

We retain personal information only as long as necessary to:

Provide requested services
Comply with legal obligations
Resolve disputes and maintain records

Analytics data is stored as per GA4/Clarity data retention settings.

7. International Data Transfers

We may store/process data on secure servers located outside India.
Where required, we ensure compliant transfer mechanisms (e.g., Standard Contractual Clauses for GDPR territories).

8. Security Measures

We follow industry-standard security protocols:

SSL encryption
Restricted data access internally
Secure hosting infrastructure
Regular software updates & security audits

However, no online method is 100% secure. Users share data at their own risk.

9. Your Rights

Depending on your location, you may have rights to:

Access your data
Request correction or deletion
Withdraw consent (cookies/newsletters)
Request data portability
Lodge a complaint with a data protection authority

Requests can be made at: [Insert Email]

We respond within 30 days.

10. Children’s Privacy

Our services are not intended for minors under 18.
We do not knowingly collect data from children.

11. Third-Party Links

Our website may link to third-party sites.
We are not responsible for their privacy practices. Review their policies before sharing data.

12. Updates to This Policy

We may update this Privacy Policy when necessary.
Changes will be posted on this page with a revised “Last Updated” date.

13. Contact Us

For privacy or data concerns:

Kayalgram
Email: kayalgram@gmail.com
Phone: +91 86688 51826
Location: Kayalgram
Chakkanatu House
South Aryad, Avaloomkunu PO
Alappuzha, Kerala, India – 688006